Welcome to Sweetfeet Shoes!
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Customer Service
Shipping
24 August – 40% Sale Shipping Delays!
Thank you for responding so positively to our 40% Sale.
Owing to the massive response we are experiencing some shipping delays and our phone lines are very busy.
We apologise for this and we are doing all we can to get your shoes to you as soon as we can.
If you have an urgent enquiries please email info@sweetfeetshoes.co.uk
Thank you for your custom and your patience.
UK
All shoes will be shipped FREE OF CHARGE within the UK using Home Delivery Network - please refer to delivery heading for information
Europe
All products shipped throughout Europe will incur Post & Package from £10.00 per order. This will increase with the weight of the parcel.
Shipping costs will be calculated and shown separately in your shopping basket.
Customs
You will be responsible for any customs or import duties levied once the goods reach your country.
Delivery
Under normal circumstances all orders received by 4pm (Monday to Friday) will be processed and dispatched within 48 hours assuming stock is available. In the case of stock not being available, we will contact you directly to advise you on expected arrival of new stock or discuss alternative choices.
UK
Packages are shipped using Home Delivery Network and should arrive by 3 working days of sending unless otherwise stated. **
Items will require a signature on receipt so please provide a delivery address where someone will be present to sign for your order. If no one is available to sign for your order then a ‘you were out' card will be left, detailing collection or re-delivery options.
Europe
These orders are sent via Recorded Royal Mail First Class Packet Post and will normally arrive within 5 days of sending. **
NB
If you have any concerns over your delivery please call us 01803 762730
** Please note these delivery times are not guaranteed
Next Day Delivery - UK Mainland only
£4.50 Home Delivery Network
We have teamed up with Home Delivery Network to offer you a next day delivery service for orders placed by 3pm Monday to Thursday. Orders placed after 3pm, Monday to Thursday will be processed and sent the following day. Orders placed after 3pm Thursday will be dispatched on Friday for delivery on Monday.
- Guaranteed 24 hour delivery up to 7pm
- Online tracking
- Electronic Proof of Delivery
Despatch Delays
These are unavoidable every now and then when we are experiencing a sudden increase in volume of orders and processing and despatch may take longer than 48 hours. When this happens we will post a note on our home page explaining how long despatch is taking.
Privacy & Security
Your Privacy Sweetfeet Shoes are totally committed to protecting the privacy of our site visitors and customers. The Sweetfeet Shoes team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet.
We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
Your Consent
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.
Communication & Marketing
By becoming a member of a Sweetfeet Shoes and providing Sweetfeet Shoes with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Sweetfeet Shoes membership and the products & services we offer including shoes, clothes, jewellery, sunglasses, accessories etc.) which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.
Opting out of Communication
All Sweetfeet Shoes members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by visiting ‘Your Details’ in ‘Your Account’ on the Sweetfeet Shoes website. You can access ‘Your Account’ once you register and login. Simply register/login to Sweetfeet Shoes and you can then tailor the communications (emails,postal, telephone) you would like to receive. Site Statistics We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our investors. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Sweetfeet Shoes uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Checking your details If you wish to verify the details you have submitted to Sweetfeet Shoes you may do so by contacting us via the e-mail address, telephone number or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information - write it down and keep it somewhere safe. What are Cookies? A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Sweetfeet Shoes, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Returns & Replacements
We hope that you will be 100% satisfied with your order; we make every effort to give you quality products and a great service.
Sweetfeet returns Policy
Sweetfeet Shoes are happy to exchange or refund if the conditions below are met:
- The item is clean, has not been worn outside and is in resaleable condition.
- The item is returned to Sweetfeet Shoes within 21 days of purchase.
- There is a valid receipt or proof of purchase.
- The original labels are still attached.
Sweetfeet Shoes are UNABLE to exchange or refund for:-
- Items that are not faulty but are no longer in a resaleable condition as a result of being worn.
N.B. Please ensure your crocs are the right fit by wearing them round the house on carpet when you first get them. Once they have been worn outside they become non resaleable and we WILL NOT be able to exchange or refund your purchase.
This does not affect your statutory rights
Please note that this Returns Policy does not apply to Jibbitz which we CANNOT exchange or refund.
Replacement Rivets
If the rivets on your crocs are faulty we can send replacements. Please DO NOT incur the cost of sending your crocs back as we will send you replacement rivets FREE OF CHARGE.
How to return your order:
Returns address:
Sweetfeet Shoes Ltd, 2 Barkingdon Business Park, Staverton, Totnes, Devon, TQ9 6AN.
- Please enclose a note, quoting your original order number, also reason for return, and if looking for a replacement, what style, colour and size, you require.
- Any COSTS incurred in returning the item are the responsibility of the customer. We recommend that you organise postage that requires a signature when it arrives back here so you have proof that it was delivered Eg Recorded Delivery
- We cannot accept any responsibility for any returned products whilst they are in the postal system until an employee of Sweetfeet Shoes has signed for the delivery.
